Refund policy
Zavrik Return & Refund Policy
Last updated: [01-05-2026]
At Zavrik, we want you to love every purchase. If you’re not completely satisfied, our hassle‑free return policy is here to help.
---
1. 14‑Day Return Window
You have 14 days from the date you receive your item to request a return.
In line with major brands like Nike UAE and Amazon UAE.
---
2. Conditions for Return
To be eligible for a return, items must be:
· Unworn, unwashed, and unused (except for trying on)
· With all original tags and packaging
· Accompanied by a valid order number or receipt
---
3. Non‑Returnable Items
For hygiene and safety reasons, the following cannot be returned:
· Personal care products (e.g. earrings, skincare items, face masks)
· Custom‑made or personalized products
· Items marked “Final Sale” or “Clearance”
---
4. How to Start a Return
1. Initiate – Log into your Zavrik account, go to Order History, and select the item(s) you wish to return.
2. Ship – Within United Arab Emirates, you will receive a pre‑paid return label. Just print it, attach it, and drop off the package.
3. Refund – Once we receive and inspect the return (usually within 5‑7 business days), we will process your refund.
---
5. Return Shipping Costs
· Free returns for all eligible items shipped within United Arab Emirates – we provide a pre‑paid label at no cost to you.
· For returns from outside Saudi Arabia (if we offer international shipping in the future), the customer is responsible for return shipping costs.
---
6. Refund Options & Timing
We offer three refund methods:
· Full refund to original payment method – Processed within 5‑10 business days after approval. Your bank or card issuer may take additional time to post the credit.
· Store credit – Issued immediately, valid for 12 months.
· Refund via bank transfer / digital wallet – For COD orders, we can refund directly to your United Arab Emirates bank account or preferred wallet.
Sale items are only eligible for store credit or exchange.
---
7. Damaged or Defective Items
If you receive a faulty or wrong item, we sincerely apologise.
Please contact us within 7 days of delivery at info@zavrik.com with:
· Your order number
· Photos or a short video showing the issue
We will send a free replacement immediately or issue a full refund – including any shipping fees you paid.
---
8. Exchanges
The fastest way to get a different size or colour is to return the original item (following the steps above) and place a new order separately. Once your return is accepted, we will refund the original item.
---
9. Consumer Rights – United Arab Emirates
This policy fully complies with the United Arab Emirates E‑commerce Law.
Under the law, you have the right to return most goods within 7 days of receiving them for a full refund. Our 14‑day window gives you even more flexibility.
---
10. Contact Us
For any return or refund questions:
📧 info@zavrik.com
🕒 Business hours: Monday – Friday, 9 AM – 6 PM (Gulf Standard Time)
We aim to reply to all emails within 24 business hours.
---
