1. How do I place an order
Answer goes here...Browse our products, select your favorite item, choose the size or colour, then click “Add to Cart”. When you’re ready, go to the cart page and click “Checkout”. Enter your shipping details, select a payment method, and complete the purchase. You will receive an order confirmation email immediately.
2. Can I change or cancel my order after placing it?
We start processing orders very quickly. If you need to change or cancel, please email us at info@zavrik.com within 1 hour of placing the order. After that, your order may already be shipped and cannot be changed.
3. How do I track my order?
Once your order is shipped, we will send you a tracking number by email. You can also log into your Zavrik account and go to “Order History” to see the latest status.
4. Where do you ship?
We currently ship only within Saudi Arabia. We hope to expand to other GCC countries soon. Stay tuned!
5. How long does delivery take?
· Standard shipping: 5 – 10 business days
· Express shipping: 2 – 4 business days
· Free shipping: On orders over 150 SAR (5 – 10 business days)
Delivery times are estimates. Actual times may vary due to carrier delays or remote locations.
6. How much does shipping cost?
Shipping costs are calculated at checkout based on your address and order weight. Orders over 150 SAR qualify for free standard shipping.
7. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available for selected areas in Saudi Arabia. You will see the COD option at checkout if it is available for your address. A small fee may apply.
8. What is your return policy?
You may return any unused, unwashed, and unworn item within 14 days of receiving it. The item must be in its original packaging with all tags attached. Some items (like personal care products) are not returnable – please check the product page.
9. How do I start a return?
.Email us at info@zavrik.com with your order number and the reason for the return. We will send you a free prepaid return label (for returns within Saudi Arabia). Pack the item securely, attach the label, and drop it off at any carrier location.
10. When will I get my refund?
Once we receive and inspect your return (usually within 5–7 business days), we will process your refund to your original payment method. Refunds typically appear in your account within 5–10 business days, depending on your bank.
11. What if I receive a damaged or wrong item?
We sincerely apologise if that happens. Please contact us within 7 days of delivery at info@zavrik.com and include photos of the item and the packaging. We will send you a free replacement or issue a full refund (including original shipping fees) as quickly as possible.
12. What payment methods do you accept?
We accept:
· Mada cards
· Visa and Mastercard (credit/debit)
· Apple Pay
· Cash on Delivery (COD)
All online payments are processed securely through a PCI‑DSS compliant gateway. Your card details are never stored on our servers.
13. Are your products authentic?
Yes, 100%. We source all products from trusted, verified suppliers. We never sell counterfeit or low‑quality items. Your trust is our most valuable asset.
14. How do I know which size to order?
Each product page includes a detailed size chart. Please refer to it before ordering. If you are between two sizes, we recommend choosing the larger size for a more comfortable fit.
15. Can I change my shipping address after ordering?
Please double‑check your shipping address at checkout. If you realise you made a mistake, email us immediately at info@zavrik.com within 1 hour of pl
