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📦 Zavrik Shipping Policy 

Last updated: [01-05-2026]

1.⁠ ⁠Order Processing Time

· All orders are processed within 1-3 business days (excluding Fridays, public holidays, and weekends).
· You will receive a confirmation email once your order has been shipped.

2.⁠ ⁠Shipping Destinations

· We currently ship only within the United Arab Emirates.
· We do not offer international shipping at this time.

3.⁠ ⁠Shipping Methods & Delivery Times

Shipping MethodDelivery Time (Business Days)CostStandard Shipping1-3 business days18 AEDExpress Shipping1 business days 30 AEDFree Shipping1-3 business daysFree on orders over 150 AED

Delivery times are estimates and may vary due to carrier delays or remote areas.

4.⁠ ⁠Order Tracking

· Once your order is shipped, you will receive a tracking number via email.
· You can track your order directly on our website or the carrier’s tracking page.

5.⁠ ⁠Shipping Delays

· Possible delays may occur during:
  · National holidays (e.g., Saudi National Day, Eid holidays)
  · Extreme weather conditions
  · Customs clearance (if applicable)
· If your order has not arrived after 15 business days, please contact us at info@zavrik.com

6.⁠ ⁠Lost or Damaged Packages

· Lost packages: If your package is lost in transit, we will investigate with the shipping carrier. A replacement or refund will be issued once confirmed.
· Damaged items: Please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will send a replacement at no extra cost.

7.⁠ ⁠Incorrect Shipping Address

· Please double-check your shipping address at checkout. We cannot modify addresses after the order has been processed.
· If a package is returned to us due to an incorrect address, you will be responsible for the re-shipping fee.

8.⁠ ⁠Contact Us

For any shipping-related questions:
📧 info@zavrik.com

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Zavrik Return & Refund Policy

Last updated: [01-05-2026]

At Zavrik, we want you to love every purchase. If you’re not completely satisfied, our hassle‑free return policy is here to help.

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 1.⁠ ⁠14‑Day Return Window

You have 14 days from the date you receive your item to request a return.
In line with major brands like Nike UAE and Amazon UAE.

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 2.⁠ ⁠Conditions for Return

To be eligible for a return, items must be:

· Unworn, unwashed, and unused (except for trying on)
· With all original tags and packaging
· Accompanied by a valid order number or receipt

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 3.⁠ ⁠Non‑Returnable Items

For hygiene and safety reasons, the following cannot be returned:

· Personal care products (e.g. earrings, skincare items, face masks)
· Custom‑made or personalized products
· Items marked “Final Sale” or “Clearance”

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 4.⁠ ⁠How to Start a Return

 1.⁠ ⁠Initiate – Log into your Zavrik account, go to Order History, and select the item(s) you wish to return.
 2.⁠ ⁠Ship – Within United Arab Emirates, you will receive a pre‑paid return label. Just print it, attach it, and drop off the package.
 3.⁠ ⁠Refund – Once we receive and inspect the return (usually within 5‑7 business days), we will process your refund.

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 5.⁠ ⁠Return Shipping Costs

· Free returns for all eligible items shipped within United Arab Emirates – we provide a pre‑paid label at no cost to you.
· For returns from outside Saudi Arabia (if we offer international shipping in the future), the customer is responsible for return shipping costs.

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 6.⁠ ⁠Refund Options & Timing

We offer three refund methods:

· Full refund to original payment method – Processed within 5‑10 business days after approval. Your bank or card issuer may take additional time to post the credit.
· Store credit – Issued immediately, valid for 12 months.
· Refund via bank transfer / digital wallet – For COD orders, we can refund directly to your United Arab Emirates bank account or preferred wallet.

Sale items are only eligible for store credit or exchange.

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 7.⁠ ⁠Damaged or Defective Items

If you receive a faulty or wrong item, we sincerely apologise.
Please contact us within 7 days of delivery at info@zavrik.com with:

· Your order number
· Photos or a short video showing the issue

We will send a free replacement immediately or issue a full refund – including any shipping fees you paid.

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 8.⁠ ⁠Exchanges

The fastest way to get a different size or colour is to return the original item (following the steps above) and place a new order separately. Once your return is accepted, we will refund the original item.

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 9.⁠ ⁠Consumer Rights – United Arab Emirates

This policy fully complies with the United Arab Emirates E‑commerce Law.
Under the law, you have the right to return most goods within 7 days of receiving them for a full refund. Our 14‑day window gives you even more flexibility.

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10.⁠ ⁠Contact Us

For any return or refund questions:

📧 info@zavrik.com
🕒 Business hours: Monday – Friday, 9 AM – 6 PM (Gulf Standard Time)

We aim to reply to all emails within 24 business hours.

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